FREQUENTLY ASKED QUESTIONS
PRODUCT INFORMATION
What makes Peugeot pepper mills special?
Our pepper mills feature:
- Precision grinding mechanisms
- Premium sustainable materials
- Timeless French craftsmanship
- Adjustable grind settings
How do I identify an authentic Peugeot mill?
Genuine products have:
- The Peugeot lion logo
- Serial numbers on metal mechanisms
- “Made in France” markings
- Our signature packaging
USAGE & CARE
How do I adjust the grind size?
Turn the knob at the top:
- Clockwise for finer grind
- Counter-clockwise for coarser
- Test settings over a plate
What’s the proper way to fill my mill?
- Unscrew the bottom section
- Fill 3/4 full with dry peppercorns
- Avoid overfilling to maintain performance
Why won’t my mill grind properly?
Common solutions:
- Check for jammed peppercorns
- Clean with dry brush
- Ensure proper adjustment
- Never use oil or liquid cleaners
PURCHASING & WARRANTY
Where can I buy genuine products?
We recommend:
- Our official website
- Authorized kitchenware retailers
- Selected department stores
What’s covered under warranty?
We guarantee:
- Mechanical defects (5 years)
- Material defects (2 years)
- Normal wear excluded
GIFTING & SPECIAL REQUESTS
Do you offer gift wrapping?
Yes, select items include:
- Premium gift boxing
- Custom message option
- Care instructions booklet
Can I get engraved products?
Select models feature:
- Personalization options
- 10-character maximum
- Special order processing
TROUBLESHOOTING
My mill makes noise – is this normal?
Some breaking-in sounds are expected:
- Should quieten after first full grind
- Persistent noise may indicate debris
- Contact us if noise continues
The mechanism feels stiff
Try:
- Grinding a small amount of rice
- Gentle back-and-forth rotation
- Never force or disassemble
For additional questions not covered here, please visit our customer support section.